Privacy Policy
version 2021.1; effective as of 1-1-2021;
Perfana Software B.V.
located at:
Groot Hertoginnelaan 134
2517 EM Den Haag
is responsible for the processing of personal data as shown in this privacy statement.
contact details
Perfana Software B.V.
Groot Hertoginnelaan 134
2517 EM Den Haag
TEL: +31629319053
Website: https://www.perfana.io/
Dylan van Iersel is the Data Protection Officer of Perfana. He can be reached via security@perfana.io
personal information that we process
Perfana processes your personal information because you make use of our services and/or because you provide it to us yourself. Below is an overview of the personal information we process for contact and correspondence:
- First name and surname
- Telephone number
- E-mail address
special and/or sensitive personal information (SPI) that we process
Perfana does not process any special and/or sensitive personal information of yours.
We process your personal information for the following purposes:
- To comply with the tax legislation and/or annual accounts law as per our legal obligations.
- Processing your payment.
- To call or e-mail you if it is necessary to perform our services.
- Offering you the possibility to create an account.
automated decision-making
Perfana does not take decisions on the basis of automated processing on matters that may have (significant) consequences for individuals. These are decisions that are made by computer programs or systems, without a human being (e.g. an employee of Perfana) being involved.
how long do we retain personal data
Perfana does not retain your personal data longer than is strictly required to achieve the purposes for which it is collected. We apply the following retention periods for the following (categories of) personal information:
Name, address and telephone data related to the use of contact form/newsletter form will be kept until the customer relationship is terminated or if you object.
Data related to tax returns will be kept for 7 years or 10 years (real estate) after the termination of the customer relationship in order to comply with the tax legislation and/or annual accounts law.
sharing personal data with third parties
Perfana shares your personal data with various bodies if this is necessary for the execution of the agreement and to comply with a legal obligation such as the Tax Law and/or Annual Accounts Law.
We make a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data.
Client data processed via Perfana’s cloud services is not processed and not shared with third parties by Perfana itself.
use of cookies on the website
A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone the first time you visit a website. We use 4 types of cookies. First, the necessary cookies with purely technical functionality. These ensure that the website works properly. Then, there are statistical cookies, which collect anonymised data about the use of our website and help us to optimise the site. Preference cookies help us remember your preferences (such as preferred language). In addition, the site uses analytical cookies from third parties, such as Google (see also Google Analytics Terms of Service). These cookies are listed separately below. When you first visit our website, we inform you about these cookies and ask your permission to place them.
Google Analytics
Perfana uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to analyse the use of the websites. The information generated by the cookies about the use of the website is usually transferred to a Google server in the USA and stored there. Google may share information with third parties if it’s legally obliged to do so, or insofar as these third parties process information on behalf of Google. Google will not disclose the IP address of users in conjunction with other Google data. Users can prevent the recording and storage of data by Google Analytics at any time by installing a Google-approved browser plug-in, which can be downloaded via the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
Google Analytics is provided by Google Inc, 1600 Amphitheater Parkway, Mountain View, CA 94043, United States (“Google”). You can view the data protection regulations here: https://privacy.google.com/businesses/processorterms/
If you wish to stop Google Analytics (Opt-Out) tracking in iOS, go to system settings and deactivate Google Analytics access in the app.
If you do not want Google Analytics to track your actions on Android (Opt-Out), go to the app settings and deactivate Google Analytics access there.
For more information about this, please read privacy policy of Google.
storage and deletion of data
Most cookies have an expiration date. This means that they expire automatically after a certain period of time and no longer record details of your site visit. You can also choose to delete cookies manually before the expiration date. For more information about this, please consult the manual of your browser.
view, modify or delete data
You have the right to view, correct or delete your personal data as long as this does not affect our obligations under the Tax Law and the Annual Accounts Law.
In addition, you have the right to withdraw your possible consent for the data processing or object to the processing of your personal data by Perfana.
You also have the right to transfer data. This means that you can submit to us a request to send the personal data that we hold about you in a computer file to you or another organisation mentioned by you.
You can send a request for inspection, correction, deletion, data transfer of your personal data or a request to withdraw your consent or objection to the processing of your personal data to info@perfana.io.
To ensure that the request for inspection has been made by you, we ask you to send a copy of your identity proof with the request. In this copy, make your passport photo, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number and Burgerservicenummer (BSN) black. This is to protect your privacy.
We will respond to your request as soon as possible within four weeks. Perfana would also like to point out that you have the possibility to file a complaint with the national regulator Dutch Data Protection Authority (Dutch DPA). This can be done via the following link (only in Dutch):
Autoriteit Persoonsgegevens: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
how we secure personal data
Perfana takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or email us on info@perfana.io.
Perfana has taken the following measures to secure your personal data:
– Use of a cloud services by Google that are protected by Multi-Factor Authentication (MFA).
– Security software, such as a virus scanner and firewall.
– TLS (formerly SSL): We send your data via a secure internet connection. You can see this indicated at the address bar with ‘https’ in the URL and the padlock to the left.
– DKIM, SPF and DMARC are three internet standards that we use to prevent you from receiving e-mails on our behalf that contain viruses, are spam or are intended to obtain personal (login) data.